What are the features of the GoTyme Bank co-branded Deposit Withdraw Machines?

The co-branded Deposit Withdraw Machine allows both GoTyme Bank and non-GoTyme Bank customers to enjoy ATM transactions such as cash withdrawal, balance inquiry, and fund transfers with the added convenience of cash deposits.

What do I need to make a deposit?

For GoTyme Bank users, you'll need:

• GoTyme Bank Account Number or Account QR
• Your mobile device with the GoTyme Bank app installed

For non-GoTyme Bank users, you'll need:

• Your bank account number
• Your mobile device
  
  

What type of bills can I deposit in the Deposit Withdraw Machine?

GoTyme Bank co-branded Deposit Withdraw Machines accept PHP 100, PHP 500, and PHP 1,000 bills. After entering your account number, the screen will also display the accepted Philippine Peso denominations for your confirmation.

How will I know if the Deposit Withdraw Machine counted the correct amount that I deposited?

After you insert your cash, the screen will automatically display a detailed bill breakdown, total amount, and any applicable fees. You can then choose to confirm, add more cash, or cancel the transaction before proceeding.

I am a cardholder for a different bank. Can I use a GoTyme co-branded Deposit Withdraw Machine?

Yes. Non-GoTyme Bank cardholders can use the co-branded Deposit Withdraw Machines for withdrawals, balance inquiries, and deposits, but standard interbank fees will apply.

Will my deposits or withdrawals be credited instantly?

Yes. Deposits and withdrawals are processed almost instantly and will reflect in your GoTyme Bank account right after your transaction.

Why was my bill rejected by the Deposit Withdraw Machine?

GoTyme Bank Deposit Withdraw Machines have built-in scanners and security features that reject torn, damaged, or unfit bills. To ensure smooth transactions, use bills from the New Generation Currency series or the Philippine polymer banknotes.

The GoTyme Bank co-branded Deposit Withdraw Machine did not deposit the right amount to my account, what should I do?

For both GoTyme Bank and non-GoTyme Bank customers, please contact either Euronet's help channels or GoTyme Bank Customer Service to report the issue.

Call: (+632) 82506777
Email: [email protected]